Global US $ 11.76 Bn Contact Center as a Service Market Outlook to 2028
The global Contact Center as a Service Market Size is expected to rise with an impressive CAGR and generate the highest revenue by 2029. Fortune Business Insights™ in its latest report published this information. The report is titled "Contact Center as a Service Market Size, Share and Trends Forecast". The report discusses research objectives, research scope, methodology, timeline and challenges during the entire forecast period [2022 - 2029].
- Fortune Business Insights says that the market value stood at US $ 4.07 Billion in 2021
- By 2028, the Contact Center as a Service Market size is expected to reach US $ 11.76 Billion
- The market is expected to grow at a CAGR of 16.4% in the forecast period (2022-2028).
- The growth rate of the Global Contact Center as a Service Market is 16.4%, with an estimated value of US $ 11.76 Billion million by 2028.
Driving Factor:
Rising Implementation of Application Programming Interface (API) grounded Contact Center to Assist Market Growth
An elevation in the acceptance of AI-driven chatbot and cloud-based software as services have boosted the contact center as a service (CCaaS) market growth. The increasing unveiling of API-based contact centers solutions by prime companies is navigating the demand for market growth during the forecast period.
The API-based contact center service provides online customer service by handling phone calls, SMS, emails, messages, live chat, texts, as well as support tickets for corporations.
Major companies in Contact Center as a Service Market Report are:
- Anywhere365 Enterprise Dialogue Management (Rotterdam, Netherlands)
- Computer Talk Technology Inc. (Toronto, Canada)
- 8x8, Inc. (California, U.S.)
- Content Guru Limited (Bracknell, U.K.)
- Enghouse Interactive (Phoenix, U.S.)
- Genesys Telecommunication Laboratories, Inc. (California, U.S.)
- NICE Systems Ltd. (Ra’anana, Israel)
- Talkdesk Inc. (San Francisco, U.S.)
- Luware AG. (Zurich, Switzerland)
- Evolve IP, LLC (Pennsylvania, U.S.)
Pre-Post COVID-19 Impact on Global Contact Center as a Service Market
COVID-19 is an infectious disease caused by the most recently discovered novel corona virus. Largely unknown before the outbreak began in Wuhan (China) in December 2019, COVID-19 has moved from a regional crisis to a global pandemic in just a matter of a few weeks.
In addition, production and supply chain delays were also witnessed during the second quarter which poised a challenge to the Contact Center as a Service Market, since end-user industries were still not operating at their full capacity.
Secondary Research:
This research study made extensive use of secondary sources, directories, and databases such as Hoover’s, Bloomberg BusinessWeek, Factiva, and OneSource to identify and collect information useful for a technical, market-oriented, and commercial study of the global Contact Center as a Service Market. Other secondary sources included company annual reports, press releases, and investor presentations, white papers, certified publications, articles by recognized authors, manufacturer associations, trade directories, and databases.
Primary Research:
Various sources from both the supply and demand sides were interviewed during the primary research process to obtain qualitative and quantitative information for this report. Primary sources included industry experts from the core and related industries, as well as preferred suppliers, manufacturers, distributors, technology developers, researchers, and organizations from all segments of the value chain of this industry. To obtain and verify critical qualitative and quantitative information, in-depth interviews were conducted with a variety of primary respondents, including key industry participants, subject-matter experts, C-level executives of key market players, and industry consultants.
Estimation of Market Size
The total size of the Contact Center as a Service Market was estimated and validated using both top-down and bottom-up approaches. These methods were also widely used to estimate the size of various market sub segments. The following research methodologies were used to estimate market size:
Extensive secondary research was used to identify the industry’s key players.
The revenues generated by the market’s leading players in molecular diagnostics have been determined through primary and secondary research.
All percentage shares, splits, and breakdowns were calculated using secondary sources and confirmed using primary sources.
FAQ's:
1. How big is Contact Center as a Service Market?
The global contact center as a service market size is expected to grow at a Compound Annual Growth Rate (CAGR) of 16.4% during the forecast period, to Reach USD 11.76 Billion by 2028, from USD 4.07 Billion in 2021
2. Who is the market leader in Contact Center as a Service?
Major Points in Table of Content:
- Introduction
- Definition, By Segment
- Research Methodology/Approach
- Data Sources
- Key Takeaways
- Market Dynamics
- Macro and Micro Economic Indicators
- Drivers, Restraints, Opportunities and Trends
- Impact of COVID-19
- Short-term Impact
- Long-term Impact
- Competition Landscape
- Business Strategies Adopted by Key Players
- Consolidated SWOT Analysis of Key Players
- Global Market Share Analysis and Matrix, 2020
- Key Market Insights and Strategic Recommendations
- Profiles of Key Players
- Overview
- Key Management
- Headquarters etc.
- Offerings/Business Segments
- Key Details
- Employee Size
- Key Financials
- Past and Current Revenue
- Geographical Share
- Business Segment Share
- Recent Developments
- Annexure / Appendix
- Global Contact Center as a Service Market Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2018-2029
TOC Continued...!
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