Europe Contact Center as a Service Market Size [2022-2029] Industry Trends, Share, Growth, SWOT Analysis, Market Drivers
The global Europe Contact Center as a Service Market Size is expected to rise with an impressive CAGR and generate the highest revenue by 2029. Fortune Business Insights™ in its latest report published this information. The report is titled "Europe Contact Center as a Service Market Size, Share and Trends Forecast". The report discusses research objectives, research scope, methodology, timeline and challenges during the entire forecast period [2022 - 2029].
- Fortune Business Insights says that the market value stood at US $ 670.9 Million in 2019
- By 2027, the Europe Contact Center as a Service Market size is expected to reach US $ 2249 Million
- The market is expected to grow at a CAGR of 16.4% in the forecast period (2020-2027).
- The growth rate of the Global Europe Contact Center as a Service Market is 16.4%, with an estimated value of US $ 2249 Million million by 2027.
Gather more insights about the market drivers, restrains and growth of the Global Europe Contact Center as a Service Market
Driving Factor:
Increasing Preference for Cloud-based CCaaS Solutions to Boost the Market
Several companies in the contact center industry are gradually transitioning towards cloud-based contact centers owing to the wide-ranging benefits offered by cloud technologies. For example, cloud solutions are allowing companies to reduce their operational costs as these cloud deployment of CCaaS eliminates the fixed costs incurred by on-premise products such as maintenance expenses and licensing fees. Further, cloud-based contact center solutions can be deployed quickly and accessed immediately by customers as they are delivered through virtual channels. Another significant advantage of cloud models is that they allow remote working, which has gained immense prominence during the current COVID-19 pandemic. Lastly, cloud CCaaS models equipped with artificial intelligence (AI) can optimize operations through capabilities such as automatic call distribution, thus enhancing efficiency and ensuring improved customer satisfaction. These advantages are stoking the adoption of cloud contact center services and solutions across Europe.
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Major companies in Europe Contact Center as a Service Market Report are:
- Odigo SAS (France)
- Vocalcom Group. (Paris, France)
- Puzzel AS (Oslo, Norway)
- Five9, Inc. (California, United States)
- Dixa Services (Copenhagen, Denmark)
- Bright Pattern, Inc. (California, United States)
- Altitude Software (Lisbon, Portugal)
- Genesys Telecommunications Laboratories, Inc. (California, United States)
- CONTENT GURU LIMITED (Bracknell, United Kingdom)
- 8x8, Inc. (California, United States)
- Vonage Holdings Corp.(New Jersey, United States)
- inConcert Group (California, United States)
- Enghouse Systems Limited (Markham, Canada)
- Diabolocom SAS (Levallois-Perret, France)
- Aspect Software, Inc.(Arizona, United States)
- Orange Business Services (Paris, France)
- NICE Ltd. (Ra'anana, Israel)
- Akio (Paris, France)
Pre-Post COVID-19 Impact on Global Europe Contact Center as a Service Market
COVID-19 is an infectious disease caused by the most recently discovered novel corona virus. Largely unknown before the outbreak began in Wuhan (China) in December 2019, COVID-19 has moved from a regional crisis to a global pandemic in just a matter of a few weeks.
In addition, production and supply chain delays were also witnessed during the second quarter which poised a challenge to the Europe Contact Center as a Service Market, since end-user industries were still not operating at their full capacity.
Secondary Research:
This research study made extensive use of secondary sources, directories, and databases such as Hoover’s, Bloomberg BusinessWeek, Factiva, and OneSource to identify and collect information useful for a technical, market-oriented, and commercial study of the global Europe Contact Center as a Service Market. Other secondary sources included company annual reports, press releases, and investor presentations, white papers, certified publications, articles by recognized authors, manufacturer associations, trade directories, and databases.
Primary Research:
Various sources from both the supply and demand sides were interviewed during the primary research process to obtain qualitative and quantitative information for this report. Primary sources included industry experts from the core and related industries, as well as preferred suppliers, manufacturers, distributors, technology developers, researchers, and organizations from all segments of the value chain of this industry. To obtain and verify critical qualitative and quantitative information, in-depth interviews were conducted with a variety of primary respondents, including key industry participants, subject-matter experts, C-level executives of key market players, and industry consultants.
Estimation of Market Size
The total size of the Europe Contact Center as a Service Market was estimated and validated using both top-down and bottom-up approaches. These methods were also widely used to estimate the size of various market sub segments. The following research methodologies were used to estimate market size:
Extensive secondary research was used to identify the industry’s key players.
The revenues generated by the market’s leading players in molecular diagnostics have been determined through primary and secondary research.
All percentage shares, splits, and breakdowns were calculated using secondary sources and confirmed using primary sources.
FAQ's:
1. How big is Europe Contact Center as a Service Market?
The global europe contact center as a service market size is expected to grow at a Compound Annual Growth Rate (CAGR) of 16.4% during the forecast period, to Reach USD 2249 Million by 2027, from USD 670.9 Million in 2019
2. Who is the market leader in Europe Contact Center as a Service?
Major Points in Table of Content:
- Introduction
- Definition, By Segment
- Research Methodology/Approach
- Data Sources
- Key Takeaways
- Market Dynamics
- Macro and Micro Economic Indicators
- Drivers, Restraints, Opportunities and Trends
- Impact of COVID-19
- Short-term Impact
- Long-term Impact
- Competition Landscape
- Business Strategies Adopted by Key Players
- Consolidated SWOT Analysis of Key Players
- Global Market Share Analysis and Matrix, 2020
- Key Market Insights and Strategic Recommendations
- Profiles of Key Players
- Overview
- Key Management
- Headquarters etc.
- Offerings/Business Segments
- Key Details
- Employee Size
- Key Financials
- Past and Current Revenue
- Geographical Share
- Business Segment Share
- Recent Developments
- Annexure / Appendix
- Global Europe Contact Center as a Service Market Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2018-2029
TOC Continued...!
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